Return & Refund Policy

At VAIX, customer satisfaction is our priority.

Due to the nature of our beauty products and hygiene standards, we do not accept returns of opened or used items.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at vaix.support@gmail.com with photos of the issue.

Approved cases may be eligible for:

• A replacement product

• Store credit

• A full or partial refund

Orders cannot be cancelled once they have been processed or shipped.

If you have any questions regarding your order, please contact our support team at vaix.support@gmail.com.